Territorial policies

Grupo Polycom sells its products in Central America and the United States.
Policies of forms of Payment

These are our payment methods

• Transfer to our bank accounts through the SINPE system
• MOBILE SINPE
• SWIFT – Foreign Banks
• Credit cards

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Pricing policy

The prices published in grupopolycom.com, include the Tax because we are responsible in the taxes to the Ministry of Finance.
All prices are indicated in Costa Rican Colones.
Prices shown online are subject to change without notice.
Payment via SINPE will always carry the order # for the correct tracking of your payment

Registration Policy

All our customers can browse and buy in the online store, only registering the data required by the system to identify the users of the services and the data required by the payment platform to be able to keep you informed at all times of what the state is. of your order

Service Policy

When the user makes his purchase, his data is captured automatically to be able to give him a complete service.
GRUPO POLYCOM reserves the right to modify or increase any of the conditions of access and use of the service.
The user may be buying in the online store a product that may have run out of stock at the time of placing your order, in this case, Polycom Group will confirm the existence of the product and not having it will offer alternatives subject to user approval .
The hours of operation for the purchase of a product in GRUPO POLYCOM is 24-7.

Offers Policy

The introductory offers that can be made in one or several products or the whole store will be made through discount coupons, which will also be used to reward the loyalty of the customers.

Delivery Policy

GRUPO POLYCOM will deliver your orders at the door of your COMPANY, we use the EMS service of Costa Rican post office so your address is very important that is well indicated to avoid setbacks. Delivery is also offered at the Polycom Group facilities, or the delivery is coordinated separately with Grupo Polycom once the purchase is complete.
Depending on whether you are in the GAM or out of it, your packages can take approximately 3 to 5 days to reach your hands.

Changes and Returns Policy

If the product delivered does not meet its warranty period, let us know so we can exchange it for the same product, if there was no inventory of the same product we would exchange them for the most convenient alternative to customer satisfaction.
If you have a situation where the product has not fulfilled its warranty period or if it arrives damaged please contact us at servicioalcliente@grupopolycom.com.
Sales Tax or (IV)

We are a responsible company with the taxes for which all our products will include the sales tax in the published price.

Privacy and security policies

The Polycom Group online store is designed to give you options related to the privacy of the information of your movements and forms of payment, name, address, email and any other information you provide us.
It is important that you understand that no website or data bank is completely secure or “hacker-proof”. You are also responsible for executing reasonable actions to protect your personal information against disclosures or unauthorized misuse, for example, by protecting your password.
Only you are responsible for maintaining the confidentiality of your passwords or any account information. Be careful and responsible whenever you are connected to the Internet. If you post personal information online accessible to the general public, you may receive unsolicited messages from other companies.
Although we strive to protect your personal information and we are a secure site, Grupo Polycom can not guarantee against specialized hackers any information that you transmit to us and you do so at your own risk