Terms and Conditions

1. Introduction

The present general conditions of use of the web page, regulate the terms and conditions of access and use of www.grupopolycom.com, domiciled in Barrial de Heredia, Costa Rica, that the user of the Portal must read and accept to use all the services and information that are provided from the portal. The mere access and / or use of the portal, all or part of its content and / or services means full acceptance of these general conditions of use.

2. Terms of use

These general conditions of use of the portal regulate the access and use of the portal, including the contents and services made available to users in and / or through the portal, either through the portal, either by its users or by third parties. . However, access and use of certain content and / or services may be subject to certain specific conditions.

3. Modifications

The company reserves the right to modify at any time the general conditions of use of the portal. In any case, it is recommended that you periodically consult the present terms of use of the portal, since they can be modified.

4. Obligations of the User

The user must respect at all times the terms and conditions set out in these general conditions of use of the portal. The user expressly states that he / she will use the portal diligently and assuming any responsibility that may arise from the breach of the rules.

Likewise, the user may not use the portal to transmit, store, disclose, promote or distribute data or contents that are carriers of viruses or any other computer code, files or programs designed to interrupt, destroy or impair the operation of any program or equipment. IT or telecommunications.

The user is responsible for the correct handling of his password to access the system.

5. Responsibility of the portal

The user knows and accepts that the portal grants guaranteed guarantees for the goods and services it offers.

The portal offers a secure platform where your order information will be kept confidential.
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The portal will be the one who interacts with the suppliers and not the client.

The portal will be the one who communicates and agrees with the client to proceed if there is any situation regarding the service and to resolve to satisfaction the situation presented.

6. Intellectual and industrial property

All the contents, brands, logos, drawings, documentation, computer programs or any other element susceptible of protection by the legislation of intellectual or industrial property, that are accessible in the portal correspond exclusively to the company or its legitimate holders and all are expressly reserved. the rights over them. It is expressly forbidden to create hypertext links (links) to any member of the web pages of the Portal without the authorization of the company, provided they are not a Portal web page that does not require identification or authentication for access, or it is restricted.

In any case, the portal reserves all rights to the contents, information, and services that it holds about them. The portal does not grant any license or authorization of use to the user about its contents, data or services, different from the one that is expressly detailed in the present general conditions of use of the portal.

7. Devolutions (Returns)

Devolution or product returning thru thru our Web Page have next guidelines:
1.     Returns can be processed only in case of defective product  and it has to be  notified within 24 hours after product purchase. For this , customer should write to the company  email where we will send you a return forms to fill out.
2.     it is not allowed to cancel/change  an order once it was already delivered.
3.     In cases of returns the customer will not pay  any additional cost neither delivery charges nor product fixing.
4.     Order can be cancelled  in a maximum of 24 hours  after purchase is completed with no additional charges..
5.      After 24 hours cancellation will be charge  with extra 50%.

8. Applicable legislation, competent jurisdiction and notifications

These conditions are governed and interpreted in accordance with the Laws of Costa Rica, this is because Grupo Polycom is domiciled in Costa Rican territory. The courts and tribunals of the Republic of Costa Rica will be competent for any claim.